/* EDASSIST — stile allineato a EDSCORM MSP (stessi token, layout e componenti) */
:root{
  --navy:#0e0b52; --navy-deep:#070531; --navy-2:#1a1670;
  --accent:#4b56e0; --accent-hover:#3a44c8; --accent-soft:#eef0fd;
  --bg:#f4f5fa; --surface:#fff; --surface-2:#f9f9fd;
  --border:#e3e5f0; --border-strong:#cfd2e6;
  --text:#1c1d33; --muted:#6b6d85;
  --ok:#0b8a4a; --ok-soft:#e6f5ec;
  --warn:#b26a00; --warn-soft:#fff4e0; --warn-border:#f4c46b;
  --danger:#c62834; --danger-soft:#fdecee; --danger-border:#f1a5ab;
  --radius:12px; --radius-sm:8px;
  --shadow:0 1px 2px rgba(14,11,82,.05), 0 4px 16px rgba(14,11,82,.05);
  --sidebar-w:252px;
}
*{box-sizing:border-box}
html,body{margin:0}
body{font-family:Inter,system-ui,sans-serif;font-size:14px;color:var(--text);background:var(--bg);line-height:1.45}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3{font-family:Sora,Inter,sans-serif;color:var(--navy-deep);margin:0}
code{background:var(--accent-soft);padding:1px 5px;border-radius:4px;font-size:.9em}

/* ---------- Sidebar ---------- */
.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar-w);background:linear-gradient(180deg,var(--navy) 0%,var(--navy-deep) 100%);color:#d9daf5;display:flex;flex-direction:column;z-index:50;overflow-y:auto}
.brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px;color:#fff;text-decoration:none!important;border-bottom:1px solid rgba(255,255,255,.08)}
.brand img{width:38px;height:38px;flex-shrink:0;border-radius:9px;box-shadow:0 0 0 1px rgba(255,255,255,.22),0 4px 12px rgba(0,0,0,.35)}
.brand strong{display:block;font-family:Sora,Inter,system-ui,sans-serif;font-size:15px;letter-spacing:.5px}
.brand small{display:block;font-size:11px;color:#a9abd9}
.nav{padding:10px 10px 16px;flex:1}
.nav-group{font-size:10.5px;text-transform:uppercase;letter-spacing:1px;color:#8e90c9;margin:16px 10px 6px}
.nav-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:#e4e5fb;font-weight:500;text-decoration:none!important}
.nav-item:hover{background:rgba(255,255,255,.07)}
.nav-item.is-active{background:var(--accent);color:#fff;box-shadow:0 2px 8px rgba(75,86,224,.45)}
.nav-item .ico{width:18px;text-align:center;opacity:.85}
.side-usage{margin:0 12px 16px;padding:12px;background:rgba(255,255,255,.06);border-radius:10px}
.side-usage-title{font-weight:600;color:#fff;margin-bottom:8px;font-size:12.5px}
.side-usage .meter-top{color:#c9cbf0}
.side-usage .meter-bar{background:rgba(255,255,255,.12)}
.side-usage-row{font-size:12px;margin-top:6px;color:#c9cbf0}
.side-usage-row.lvl-warn{color:#ffd28a}.side-usage-row.lvl-danger{color:#ff9aa2}

/* ---------- Main ---------- */
.main{min-height:100vh;display:flex;flex-direction:column}
.has-sidebar .main{margin-left:var(--sidebar-w)}
.topbar{position:sticky;top:0;z-index:40;display:flex;align-items:center;gap:14px;padding:10px clamp(16px,2.2vw,32px);background:rgba(255,255,255,.92);backdrop-filter:blur(6px);border-bottom:1px solid var(--border)}
.menu-toggle{display:none;border:1px solid var(--border);background:#fff;border-radius:8px;padding:5px 10px;font-size:16px;cursor:pointer}
.crumbs{display:flex;flex-wrap:wrap;align-items:center;gap:6px;color:var(--muted);font-size:13px;flex:1;min-width:0}
.crumbs a{color:var(--muted)}
.topbar-user{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--muted);white-space:nowrap}
.tenant-pill{background:var(--accent-soft);color:var(--accent);padding:3px 10px;border-radius:999px;font-weight:600;font-size:12px}
.content{padding:20px clamp(16px,2.2vw,32px) 32px;width:100%;flex:1}
.footer{padding:14px clamp(16px,2.2vw,32px);color:var(--muted);font-size:12px;border-top:1px solid var(--border)}

.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:14px}
.page-head-left{display:flex;align-items:center;gap:14px}
.page-head h1{font-size:22px}
.page-sub{margin:4px 0 0;color:var(--muted)}
.page-actions{display:flex;gap:8px;flex-wrap:wrap}
.btn-back{white-space:nowrap;flex-shrink:0;display:inline-flex;align-items:center;gap:4px;padding:7px 12px;border:1px solid var(--border);background:#fff;border-radius:8px;color:var(--text);font-weight:500;text-decoration:none!important}
.btn-back:hover{border-color:var(--accent);color:var(--accent)}

.subnav{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:18px;overflow-x:auto}
.subnav a{padding:9px 14px;color:var(--muted);font-weight:600;border-bottom:2px solid transparent;white-space:nowrap;text-decoration:none!important}
.subnav a:hover{color:var(--text)}
.subnav a.is-active{color:var(--accent);border-bottom-color:var(--accent)}

/* ---------- Avvisi e messaggi ---------- */
.alerts-banner{padding:10px clamp(16px,2.2vw,32px) 0;display:flex;flex-direction:column;gap:6px}
.alert-line{padding:9px 14px;border-radius:var(--radius-sm);border:1px solid;font-size:13.5px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.alert-line a{margin-left:auto;font-weight:600}
.alert-line.lvl-warn{background:var(--warn-soft);border-color:var(--warn-border);color:#7a4900}
.alert-line.lvl-danger{background:var(--danger-soft);border-color:var(--danger-border);color:#8e1620}
.alert-more{font-size:12.5px;color:var(--muted);padding-left:4px}
.flash{padding:10px 14px;border-radius:var(--radius-sm);margin-bottom:14px;border:1px solid}
.flash-ok{background:var(--ok-soft);border-color:#a5dbbb;color:#0a5f34}
.flash-error{background:var(--danger-soft);border-color:var(--danger-border);color:#8e1620}
.flash-info{background:var(--accent-soft);border-color:#c9cdf7;color:var(--navy)}

/* ---------- Card, KPI, griglie ---------- */
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px;margin-bottom:18px}
.card-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;flex-wrap:wrap}
.card-head h2{font-size:16px}
.card-head .hint{color:var(--muted);font-size:12.5px}
.grid{display:grid;gap:16px}
.grid-kpi{grid-template-columns:repeat(auto-fill,minmax(210px,1fr));margin-bottom:18px}
.grid-2{grid-template-columns:repeat(auto-fit,minmax(min(100%,520px),1fr))}
.grid-3{grid-template-columns:repeat(auto-fit,minmax(min(100%,380px),1fr))}
.kpi{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow)}
.kpi-label{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.6px;font-weight:600}
.kpi-value{font-family:Sora,Inter,system-ui,sans-serif;font-size:24px;color:var(--navy-deep);margin:4px 0 2px;font-variant-numeric:tabular-nums}
.kpi-sub{color:var(--muted);font-size:12.5px}
.kpi .meter{margin-top:8px}
.kpi.lvl-warn{border-color:var(--warn-border)}.kpi.lvl-danger{border-color:var(--danger-border)}

.meter{font-size:12px}
.meter-top{display:flex;justify-content:space-between;gap:8px;color:var(--muted);margin-bottom:4px}
.meter-bar{height:7px;background:var(--accent-soft);border-radius:99px;overflow:hidden}
.meter-bar i{display:block;height:100%;background:var(--accent);border-radius:99px}
.meter.lvl-warn .meter-bar i{background:#e59a1b}
.meter.lvl-danger .meter-bar i{background:var(--danger)}

/* ---------- Tabelle ---------- */
.filters{display:flex;flex-wrap:wrap;gap:10px 12px;align-items:flex-end;margin-bottom:14px;padding:12px 14px;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm)}
.filter-field{display:flex;flex-direction:column;gap:3px;font-size:12px;color:var(--muted);font-weight:600;min-width:150px;flex:0 1 auto}
.filter-field input,.filter-field select{min-width:160px}
.filter-field input[type=search]{min-width:240px}
.filter-actions{display:flex;gap:6px;margin-left:auto}
.table-wrap{overflow-x:auto;border:1px solid var(--border);border-radius:var(--radius-sm);background:#fff}
table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{position:sticky;top:0;background:var(--surface-2);text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);padding:10px 12px;border-bottom:1px solid var(--border);white-space:nowrap}
.tbl th a{color:inherit;text-decoration:none}
.tbl th.is-sorted{color:var(--accent)}
.tbl td{padding:10px 12px;border-bottom:1px solid var(--border);vertical-align:middle}
.tbl tr:last-child td{border-bottom:none}
.tbl tbody tr:hover td{background:#fafaff}
.tbl .num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}
.tbl .actions{white-space:nowrap;text-align:right}
.tbl .muted{color:var(--muted);font-size:12.5px}
.tbl .cell-meter{min-width:170px}
.tbl tr.is-suspended td{background:#fff7f7}
.empty-row td{text-align:center;color:var(--muted);padding:28px}
.pager{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-top:12px;color:var(--muted);font-size:13px}
.pager-links{display:flex;gap:4px;flex-wrap:wrap}
.pager-link{min-width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;padding:0 8px;border:1px solid var(--border);border-radius:7px;background:#fff;color:var(--text);text-decoration:none!important}
.pager-link:hover{border-color:var(--accent);color:var(--accent)}
.pager-link.is-current{background:var(--accent);border-color:var(--accent);color:#fff}
.pager-link.is-disabled{opacity:.4}
.pager-gap{padding:0 4px}
.pager-per{display:inline-flex;align-items:center;gap:6px;margin:0}
.pager-per label{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}
.pager-per select{padding:4px 6px;width:auto;min-width:64px}
.pager-link.is-disabled{pointer-events:none}

/* ---------- Badge ---------- */
.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11.5px;font-weight:600;white-space:nowrap;background:#eef0f6;color:#4c4f6b}
.badge-ok{background:var(--ok-soft);color:var(--ok)}
.badge-warn{background:var(--warn-soft);color:var(--warn)}
.badge-danger{background:var(--danger-soft);color:var(--danger)}
.badge-accent{background:var(--accent-soft);color:var(--accent)}
.chip{display:inline-block;padding:1px 8px;border-radius:6px;font-size:11.5px;background:#f0f1f8;color:#454867;margin:1px 2px 1px 0}
.chip-cat{color:#fff}

/* ---------- Form ---------- */
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=search],input[type=url],select,textarea{font:inherit;padding:8px 10px;border:1px solid var(--border-strong);border-radius:8px;background:#fff;color:var(--text);width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid rgba(75,86,224,.25);border-color:var(--accent)}
textarea{min-height:90px;resize:vertical}
.form-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:14px 18px}
.form-grid .span-2{grid-column:span 2}
.form-grid .span-all{grid-column:1/-1}
.field{display:flex;flex-direction:column;gap:5px}
.field>span{font-weight:600;font-size:12.5px;color:#41435e}
.field small{color:var(--muted);font-size:12px}
.check{display:flex;align-items:center;gap:8px;font-weight:500;cursor:pointer}
.check input{width:16px;height:16px}
.check-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:6px 14px;padding:10px 12px;border:1px solid var(--border);border-radius:8px;background:var(--surface-2)}
fieldset{border:1px solid var(--border);border-radius:var(--radius);padding:14px 18px 18px;margin:0 0 18px;background:#fff}
legend{font-family:Sora,Inter,system-ui,sans-serif;font-weight:700;color:var(--navy-deep);padding:0 8px;font-size:14.5px}
.form-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:6px}
.help{color:var(--muted);font-size:12.5px;margin:4px 0 10px}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:8px;border:1px solid var(--border-strong);background:#fff;color:var(--text);font:inherit;font-weight:600;cursor:pointer;text-decoration:none!important;white-space:nowrap}
.btn:hover{border-color:var(--accent);color:var(--accent)}
.btn-primary{background:var(--accent);border-color:var(--accent);color:#fff}
.btn-primary:hover{background:var(--accent-hover);color:#fff}
.btn-danger{color:var(--danger);border-color:var(--danger-border)}
.btn-danger:hover{background:var(--danger);color:#fff;border-color:var(--danger)}
.btn-warn{color:var(--warn);border-color:var(--warn-border)}
.btn-ghost{background:transparent}
.btn-sm{padding:4px 10px;font-size:12.5px}
.inline-form{display:inline}

.empty-state{text-align:center;padding:48px 20px;color:var(--muted)}
.empty-state h2{margin-bottom:8px}

/* ---------- Dashboard widget ---------- */
.period-bar{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap;margin-bottom:16px}
.period-bar .field{min-width:150px}
.widgets{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,460px),1fr));gap:16px;margin-bottom:18px}
.widget{background:#fff;border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px;min-height:280px;display:flex;flex-direction:column}
.widget.wide{grid-column:span 2}
.widget h3{font-size:14.5px;margin-bottom:2px}
.widget .w-sub{color:var(--muted);font-size:12px;margin-bottom:10px}
.widget .w-body{position:relative;flex:1;min-height:220px}
.widget .w-empty{color:var(--muted);display:flex;align-items:center;justify-content:center;height:100%;text-align:center;padding:20px}
.live-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:10px;margin-bottom:10px}
.live-stat{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:8px 10px}
.live-stat b{display:block;font-family:Sora,Inter,system-ui,sans-serif;font-size:20px;color:var(--navy-deep);font-variant-numeric:tabular-nums}
.live-stat span{font-size:11.5px;color:var(--muted)}
details.customize{margin-bottom:16px}
details.customize summary{cursor:pointer;font-weight:600;color:var(--accent)}

/* ---------- Login ---------- */
.no-sidebar .main{background:radial-gradient(circle at 20% 10%,#262191 0%,var(--navy) 40%,var(--navy-deep) 100%)}
.no-sidebar .content{flex:1;display:flex;align-items:center;justify-content:center;padding:32px 16px}
.no-sidebar .footer{border:none;color:#a9abd9;text-align:center}
.login-card{width:min(420px,100%);background:#fff;border-radius:16px;padding:32px 30px 28px;box-shadow:0 20px 60px rgba(0,0,0,.35)}
.login-card .brand-row{display:flex;flex-direction:column;align-items:center;text-align:center;gap:10px;margin-bottom:22px}
.login-card .brand-row img{display:block;width:auto;height:auto;max-width:220px;max-height:64px;object-fit:contain}
.login-card h1{font-size:21px}
.login-card .sub{color:var(--muted);margin:2px 0 0;font-size:13px}
.login-card form{display:flex;flex-direction:column;gap:12px}
.login-card .btn{margin-top:4px;padding:10px 14px}

@media (max-width:1100px){.widget.wide{grid-column:auto}}
@media (max-width:900px){
  .sidebar{transform:translateX(-100%);transition:transform .2s}
  .sidebar.is-open{transform:none}
  .sidebar-backdrop.is-open{display:block}
  .sidebar-backdrop{display:none;position:fixed;inset:0;background:rgba(7,5,49,.4);z-index:45}
  .has-sidebar .main{margin-left:0}
  .menu-toggle{display:inline-block}
  .topbar-user .user-name{display:none}
  .form-grid .span-2{grid-column:auto}
  .filter-actions{margin-left:0}
}

/* --- Indicatore di elaborazione (1.3.0): rotellina nei pulsanti e overlay --- */
@keyframes ed-spin{to{transform:rotate(360deg)}}
.spinner{display:inline-block;width:16px;height:16px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:ed-spin .7s linear infinite;vertical-align:-3px;flex:0 0 auto}
.spinner-lg{width:44px;height:44px;border-width:4px;color:var(--accent);border-right-color:transparent}
.btn.is-busy,button.is-busy{position:relative;pointer-events:none;opacity:.85;cursor:progress}
.btn.is-busy::before,button.is-busy::before{content:"";display:inline-block;width:14px;height:14px;margin-right:2px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:ed-spin .7s linear infinite;flex:0 0 auto}
.busy-overlay{position:fixed;inset:0;z-index:2000;background:rgba(20,18,60,.35);backdrop-filter:blur(1px);display:flex;align-items:center;justify-content:center}
.busy-overlay[hidden]{display:none}
.busy-box{background:#fff;border-radius:14px;padding:22px 28px;box-shadow:0 20px 60px rgba(0,0,0,.25);display:flex;align-items:center;gap:16px;max-width:min(460px,90vw)}
.busy-box strong{display:block;font-size:15px}
.busy-box small{display:block;color:var(--muted);margin-top:2px}
.busy-inline{display:inline-flex;align-items:center;gap:8px;color:var(--muted)}
body.is-busy{cursor:progress}
.widget.is-loading h3::after{content:"";display:inline-block;width:12px;height:12px;margin-left:8px;vertical-align:-1px;border:2px solid var(--accent);border-right-color:transparent;border-radius:50%;animation:ed-spin .7s linear infinite}

/* --- Supporto (1.3.0) --- */
.nav-badge{margin-left:auto;background:#e0505c;color:#fff;border-radius:10px;padding:1px 7px;font-size:11px;font-weight:700;line-height:16px}
.unread-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#e0505c;margin-right:6px;vertical-align:1px}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
@media (max-width:1100px){.ticket-layout{grid-template-columns:1fr}}
.thread{display:flex;flex-direction:column;gap:12px}
.msg{border:1px solid var(--border);border-radius:12px;background:#fff;padding:12px 16px;max-width:92%}
.msg.is-customer{align-self:flex-start}
.msg.is-staff{align-self:flex-end;background:var(--accent-soft);border-color:#c9cdf7}
.msg.is-internal{align-self:flex-end;background:#fff8e6;border-color:#f4c46b;border-style:dashed}
.msg-head{display:flex;gap:10px;justify-content:space-between;font-size:12.5px;color:var(--muted);margin-bottom:6px;flex-wrap:wrap}
.msg-head strong{color:var(--text)}
.msg-body{white-space:pre-wrap;word-wrap:break-word;line-height:1.5}
.msg-att{margin-top:8px;font-size:13px}
.ticket-meta dl{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;margin:0;font-size:13.5px}
.ticket-meta dt{color:var(--muted)}
.ticket-meta dd{margin:0}
.svc-box{margin-top:18px}
.svc-summary{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px}
.svc-summary>div{border:1px solid var(--border);border-radius:10px;padding:10px 12px;background:var(--surface-2);display:flex;flex-direction:column;gap:4px}
.svc-summary .muted{font-size:12px;text-transform:uppercase;letter-spacing:.04em}
.svc-sub{font-size:14px;margin:18px 0 8px}
[hidden]{display:none!important}

/* ---------- EDASSIST: componenti aggiuntivi ---------- */
.nav-item.nav-btn{width:100%;background:none;border:0;font:inherit;cursor:pointer;text-align:left}
.badge-neutral{background:#eef0f6;color:#4c4f6b}
.sla{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;white-space:nowrap}
.sla::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.sla-ok{color:var(--ok)}.sla-warn{color:var(--warn)}.sla-danger{color:var(--danger)}.sla-none{color:var(--muted)}
.code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px;color:var(--navy-2);font-weight:600;white-space:nowrap}
.checklist{list-style:none;margin:0 0 12px;padding:0;display:flex;flex-direction:column;gap:4px}
.checklist li form{display:flex}
.checklist button{display:flex;align-items:center;gap:8px;width:100%;text-align:left;background:none;border:1px solid transparent;border-radius:8px;padding:6px 8px;font:inherit;color:var(--text);cursor:pointer}
.checklist button:hover{background:var(--surface-2);border-color:var(--border)}
.checklist .box{width:18px;height:18px;flex:0 0 18px;border:2px solid var(--border-strong);border-radius:5px;display:inline-flex;align-items:center;justify-content:center;font-size:12px;color:#fff}
.checklist .is-done .box{background:var(--ok);border-color:var(--ok)}
.checklist .is-done span:last-child{color:var(--muted);text-decoration:line-through}
.inline-add{display:flex;gap:8px}
.inline-add input{flex:1}
.notif{display:flex;gap:12px;align-items:flex-start;padding:12px 16px;border-bottom:1px solid var(--border)}
.notif:last-child{border-bottom:none}
.notif.is-unread{background:var(--accent-soft)}
.notif-title{font-weight:600}
.notif-time{margin-left:auto;color:var(--muted);font-size:12px;white-space:nowrap}
.list-plain{margin:0;padding:0;list-style:none}
.list-plain li{padding:8px 0;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;gap:12px}
.list-plain li:last-child{border-bottom:none}
.bar-row{margin-bottom:10px}
.history{font-size:13px}
.history li{display:block}
.history .muted{display:block;font-size:12px;color:var(--muted)}
.mono-pre{white-space:pre-wrap;font-family:inherit;margin:0}
.error-page{max-width:560px;margin:40px auto;text-align:center}
.error-page .code-big{font-family:Sora,Inter,sans-serif;font-size:56px;color:var(--accent);margin:0}
.hours-grid{display:grid;grid-template-columns:120px 1fr 1fr 90px;gap:8px 12px;align-items:center;max-width:620px}
.hours-grid .head{font-size:12px;text-transform:uppercase;color:var(--muted);font-weight:600}
.kpi a.kpi-link{color:inherit;text-decoration:none}
@media (max-width:600px){.hours-grid{grid-template-columns:90px 1fr 1fr 60px}}
.grid-kpi{grid-template-columns:repeat(auto-fill,minmax(175px,1fr))}
.cell-subject{min-width:260px}
.tbl td .muted{line-height:1.35}
input[type=time],input[type=month],input[type=tel],input[type=file]{font:inherit;padding:8px 10px;border:1px solid var(--border-strong);border-radius:8px;background:#fff;color:var(--text);width:100%}
input[type=file]{padding:6px 8px}
.ticket-layout aside .card+.card,.ticket-layout aside .card+form,.ticket-layout aside form+.card{margin-top:0}
@media (max-width:700px){.filters{flex-direction:column;align-items:stretch}.filter-field,.filter-field input,.filter-field select,.filter-field input[type=search]{min-width:0;width:100%}.filter-actions{margin-left:0}}
/* --- 5.3: base di conoscenza, valutazioni, 2FA --- */
.kb-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,340px),1fr));gap:16px}
.kb-item{display:block;color:inherit;text-decoration:none!important;margin:0;transition:border-color .15s,box-shadow .15s}
.kb-item:hover{border-color:var(--accent);box-shadow:0 4px 18px rgba(75,86,224,.12)}
.kb-item h3{font-size:15px;margin-bottom:6px;color:var(--navy-deep)}
.kb-item p{margin:0 0 8px;line-height:1.5}
.kb-article{font-size:15px;line-height:1.7}
.kb-suggest{display:flex;flex-wrap:wrap;gap:6px 14px;align-items:center;padding:10px 14px;background:var(--accent-soft);border:1px solid #c9cdf7;border-radius:var(--radius-sm);font-size:13.5px}
.kb-suggest strong{color:var(--navy)}
.stars{color:#f5a623;letter-spacing:1px;font-size:15px}
.stars .off{color:#d9dbe8}
.star-input{display:inline-flex;flex-direction:row-reverse;gap:4px;margin:4px 0 12px}
.star-input input{position:absolute;opacity:0;pointer-events:none}
.star-input label{font-size:34px;line-height:1;color:#d9dbe8;cursor:pointer;transition:color .1s}
.star-input input:checked~label,.star-input label:hover,.star-input label:hover~label{color:#f5a623}
.star-input input:focus-visible+label{outline:2px solid var(--accent);border-radius:4px}
.rating-form{display:flex;flex-direction:column}
.qr{display:block;margin:6px 0 12px;border:1px solid var(--border);border-radius:10px;padding:8px;background:#fff}
.recovery-codes{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin:14px 0}
.recovery-codes code{font-size:15px;padding:8px 10px;text-align:center;letter-spacing:1px}
.flash-warn{background:#fff8e6;border-color:#f4c46b;color:#7a4b00}
.rating-form .star-input{align-self:flex-start}
/* --- 5.4: editor, visualizzatore, documenti, how-to --- */
.rte{border:1px solid var(--border-strong);border-radius:8px;background:#fff;overflow:hidden}
.rte:focus-within{outline:2px solid rgba(75,86,224,.25);border-color:var(--accent)}
.rte-toolbar{display:flex;flex-wrap:wrap;gap:2px;align-items:center;padding:6px;background:var(--surface-2);border-bottom:1px solid var(--border)}
.rte-btn{border:1px solid transparent;background:none;border-radius:6px;padding:4px 8px;font:inherit;font-size:13px;color:var(--text);cursor:pointer;min-width:30px}
.rte-btn:hover{background:#fff;border-color:var(--border)}
.rte-sep{width:1px;height:20px;background:var(--border-strong);margin:0 4px}
.rte-vars{width:auto;padding:4px 6px;font-size:12.5px;margin-left:auto}
.rte-img{font-weight:600;color:var(--accent)}
.rte-area{padding:12px 14px;outline:none;line-height:1.6;overflow:auto;max-height:70vh}
.rte-area:empty::before{content:attr(data-placeholder);color:var(--muted)}
.rte-area.is-invalid{background:var(--danger-soft)}
.rte-area h2,.howto-body h2{font-size:18px;margin:14px 0 6px}.rte-area h3,.howto-body h3{font-size:15.5px;margin:12px 0 4px}
.rte-area p{margin:0 0 8px}.rte-area blockquote,.howto-body blockquote{border-left:4px solid var(--accent);margin:8px 0;padding:4px 12px;background:var(--accent-soft)}
.rte-area img,.howto-body img{max-width:100%;height:auto;border:1px solid var(--border);border-radius:8px;display:block;margin:6px 0}
.howto-body{font-size:15px;line-height:1.7}
.howto-link{margin-left:6px;text-decoration:none!important;font-size:16px}
.checklist li form{align-items:center}
.tpl-item{display:flex;align-items:center;gap:8px;padding:4px 0}
.tpl-item .tpl-label{flex:1}
.tpl-howto select{width:auto;max-width:180px;padding:3px 6px;font-size:12px}
.viewer{display:flex;flex-direction:column;gap:10px}
.viewer-toolbar{display:flex;align-items:center;gap:8px;position:sticky;top:58px;z-index:5;background:var(--bg);padding:6px 0}
.viewer-toolbar .right{margin-left:auto}
.viewer-zoom{min-width:48px;text-align:center;font-variant-numeric:tabular-nums;color:var(--muted)}
.viewer-stage{display:flex;flex-direction:column;align-items:center;gap:14px;background:#e9eaf3;border:1px solid var(--border);border-radius:var(--radius);padding:12px;min-height:360px;overflow:auto;user-select:none;-webkit-user-select:none}
.viewer-page{background:#fff;box-shadow:0 2px 12px rgba(14,11,82,.15);max-width:none}
.viewer-text{align-self:stretch;background:#fff repeat;margin:0;padding:16px;border-radius:8px;white-space:pre-wrap;font-family:ui-monospace,Menlo,monospace}
.viewer-note{margin:0}
@media print{.viewer,.viewer-stage{display:none!important}body::after{content:"La stampa di questo documento non è consentita.";display:block;padding:40px;font-size:18px}}
.docs-layout{display:grid;grid-template-columns:240px minmax(0,1fr);gap:18px;align-items:start}
.folder-tree{padding:8px;position:sticky;top:70px;max-height:calc(100vh - 90px);overflow:auto}
.folder-link{display:block;padding:6px 10px;border-radius:7px;color:var(--text);text-decoration:none!important;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.folder-link:hover{background:var(--surface-2)}
.folder-link.is-active{background:var(--accent-soft);color:var(--accent);font-weight:600}
@media (max-width:900px){.docs-layout{grid-template-columns:1fr}.folder-tree{position:static;max-height:none}}
.doc-list li{align-items:center;flex-wrap:wrap}
.doc-list li>span{display:flex;flex-direction:column;gap:2px;min-width:0}
.doc-list .badge{align-self:flex-start}
.share-details{margin:0}
.share-details>summary{list-style:none;display:inline-flex}
.share-details>summary::-webkit-details-marker{display:none}
.share-details[open]{flex-basis:100%}
.share-form{display:flex;flex-direction:column;gap:8px;margin-top:8px;padding:10px;border:1px solid var(--border);border-radius:8px;background:var(--surface-2)}
.img-editor{position:fixed;inset:0;z-index:2000;background:rgba(7,5,49,.55);display:flex;align-items:center;justify-content:center;padding:16px}
.img-editor[hidden]{display:none}
.img-editor-box{width:min(1200px,100%);max-height:96vh;display:flex;flex-direction:column;gap:10px;margin:0}
.img-editor-tools{display:flex;flex-wrap:wrap;gap:10px;justify-content:space-between}
.tool-group{display:flex;flex-wrap:wrap;gap:4px;align-items:center}
.tool-group .btn.is-on{background:var(--accent);border-color:var(--accent);color:#fff}
.swatch{width:26px;height:26px;border-radius:50%;border:3px solid #fff;box-shadow:0 0 0 1px var(--border-strong);cursor:pointer;padding:0}
.swatch.is-on{box-shadow:0 0 0 2px var(--navy)}
.img-editor-stage{overflow:auto;background:#e9eaf3;border-radius:8px;padding:8px;text-align:center;flex:1;min-height:200px}
.img-editor-stage canvas{max-width:100%;height:auto;cursor:crosshair;touch-action:none;background:#fff}
.img-editor-msg{margin:0 0 0 8px}
.doc-title{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
/* --- 5.5: condivisione interna, chat, note personali --- */
.share-banner{display:flex;align-items:center;gap:12px;padding:12px 16px;margin-bottom:16px;border-radius:var(--radius-sm);background:var(--accent-soft);border:1px solid #c9cdf7;color:var(--navy);font-size:14px}
.share-banner>div{flex:1}.share-banner span{color:var(--muted);font-size:13px}
.share-banner.is-view{background:var(--warn-soft);border-color:var(--warn-border);color:#6b4300}
.chat-card{border-color:#c9cdf7}
.chat-card.is-ended{background:var(--surface-2)}
.chat-card.is-ended summary{cursor:pointer;display:flex;flex-wrap:wrap;gap:8px;align-items:baseline}
.chat-list{display:flex;flex-direction:column;gap:8px;max-height:420px;overflow-y:auto;padding:10px;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);margin-bottom:10px}
.chat-card.is-ended .chat-list{margin-top:12px;max-height:none}
.chat-msg{max-width:80%;align-self:flex-start;background:#fff;border:1px solid var(--border);border-radius:12px 12px 12px 4px;padding:8px 12px}
.chat-msg.is-me{align-self:flex-end;background:var(--accent-soft);border-color:#c9cdf7;border-radius:12px 12px 4px 12px}
.chat-head{display:flex;gap:10px;justify-content:space-between;font-size:12px;color:var(--muted);margin-bottom:2px}
.chat-head strong{color:var(--text)}
.chat-body{white-space:pre-wrap;word-wrap:break-word}
.chat-sys{align-self:center;font-size:12px;color:var(--muted);text-align:center;padding:2px 10px}
.chat-sys span{opacity:.7;margin-left:4px}
.chat-form textarea{min-height:56px}
.chat-actions{display:flex;align-items:center;gap:8px;margin-top:8px}
.chat-actions .btn-primary{margin-left:auto}
.chat-file{cursor:pointer}
.private-notes{border-style:dashed;border-color:#b9a7e8;background:#fbf9ff}
.pnote{border-bottom:1px dashed #d9cff2;padding:8px 0}
.pnote:last-of-type{border-bottom:none}
.private-notes .inline-add textarea{flex:1;min-height:44px}

/* Recupero password */
.login-title { font-size: 18px; margin: 4px 0 8px; }
.login-alt { margin: 16px 0 0; text-align: center; font-size: 14px; }
.login-card .help + form { margin-top: 12px; }

/* Ticket collegati e uniti */
.link-list{list-style:none;margin:0 0 10px;padding:0;display:flex;flex-direction:column;gap:8px}
.link-list li{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:13.5px;line-height:1.4}
.link-list li > a{flex:1 1 180px;min-width:0;overflow-wrap:anywhere}
.link-list .inline-form{margin:0}
.btn-link{background:none;border:0;color:var(--muted);cursor:pointer;padding:2px 6px;font-size:14px;border-radius:6px}
.btn-link:hover{color:var(--danger,#c0392b);background:rgba(192,57,43,.08)}
.merge-box{margin-top:12px;font-size:14px}
.merge-box summary{cursor:pointer;color:var(--muted)}
.dup-box{margin-top:14px;padding-top:12px;border-top:1px dashed var(--line,#e3e5f0)}
.merged-banner a{text-decoration:underline}

/* =========================================================================
   EDASSIST 5.7 · Smartphone e tablet
   ========================================================================= */
.msg{min-width:0;overflow-wrap:anywhere}
.msg-head > span{min-width:0}
.ticket-layout > *{min-width:0}
.docs-layout > *{min-width:0}
.thread{min-width:0}

/* Banner di installazione della web app */
.install-banner{position:fixed;left:12px;right:12px;bottom:calc(12px + env(safe-area-inset-bottom));z-index:60;display:flex;align-items:center;gap:12px;
  max-width:520px;margin:0 auto;background:#fff;border:1px solid var(--border);border-radius:14px;padding:12px 12px 12px 14px;box-shadow:0 14px 40px rgba(14,11,82,.25)}
.install-banner[hidden]{display:none}
.install-banner img{border-radius:10px;flex:0 0 auto}
.install-text{flex:1;min-width:0;font-size:13.5px;line-height:1.35;display:flex;flex-direction:column;gap:2px}
.install-text strong{font-size:14.5px}
.install-close{background:none;border:0;font-size:16px;color:var(--muted);cursor:pointer;padding:6px;border-radius:8px}
.ios-share{display:inline-block;border:1.5px solid currentColor;border-radius:4px;padding:0 4px;font-size:11px;line-height:15px}
body.has-install-banner .footer{padding-bottom:110px}
.is-standalone .topbar{padding-top:max(10px, env(safe-area-inset-top))}

@media (max-width:900px){
  .hours-grid{max-width:none}
  .docs-layout{grid-template-columns:1fr}
}

@media (max-width:640px){
  html{-webkit-text-size-adjust:100%}
  .content{padding:14px 12px 24px}
  .topbar{padding:8px 12px;padding-top:max(8px, env(safe-area-inset-top));gap:10px}
  .topbar .crumbs{display:none}
  .topbar-user{margin-left:auto}
  .menu-toggle{font-size:22px;padding:6px 10px}
  .page-head{align-items:flex-start;gap:10px}
  .page-head h1{font-size:19px;line-height:1.25;overflow-wrap:anywhere}
  .page-head-left{flex-wrap:wrap;gap:8px}
  .page-actions{width:100%;display:flex;flex-wrap:wrap;gap:8px}
  .page-actions .btn{flex:1 1 auto;justify-content:center}
  .card{padding:14px;border-radius:12px}
  .card-head{flex-wrap:wrap;gap:6px}
  .form-grid{grid-template-columns:1fr !important}
  .form-grid > *{grid-column:auto !important}
  .form-actions{flex-wrap:wrap}
  .form-actions .btn{flex:1 1 auto;justify-content:center}
  /* Niente zoom automatico di iOS sui campi */
  input,select,textarea{font-size:16px !important}
  .btn{min-height:40px}
  .btn-sm{min-height:34px}
  .grid-kpi{grid-template-columns:repeat(2,minmax(0,1fr)) !important;gap:10px}
  .kpi{padding:12px}
  .kpi-value{font-size:22px}
  .grid-2,.grid-3{grid-template-columns:1fr !important}
  .msg{max-width:100%}
  .inline-add{flex-wrap:wrap}
  .inline-add input,.inline-add select{flex:1 1 180px;min-width:0}
  .subnav a{white-space:nowrap}
  .filters{padding:10px}
  .hours-grid{grid-template-columns:minmax(70px,auto) 1fr 1fr 40px;gap:6px 8px;font-size:13px}
  .hours-grid input{min-width:0;width:100%;padding-left:6px;padding-right:4px}
  .folder-tree{position:static;max-height:none}
  .pager{flex-direction:column;align-items:flex-start;gap:8px}
  .login-card{padding:24px 18px}
  .footer{padding-bottom:calc(16px + env(safe-area-inset-bottom))}

  /* Tabelle come schede: ogni riga diventa una card con le etichette di colonna */
  .table-wrap{overflow:visible;border:0;background:transparent}
  table.tbl-cards,table.tbl-cards tbody{display:block;width:100%}
  table.tbl-cards thead{display:none}
  table.tbl-cards tr{display:block;background:#fff;border:1px solid var(--border);border-radius:12px;padding:8px 12px;margin-bottom:10px}
  table.tbl-cards tr.empty-row{text-align:center}
  table.tbl-cards td{display:flex;gap:10px;align-items:flex-start;justify-content:space-between;padding:6px 0;border:0;border-bottom:1px solid var(--border);text-align:right;min-width:0;overflow-wrap:anywhere}
  table.tbl-cards td:last-child{border-bottom:0}
  table.tbl-cards td::before{content:attr(data-label);flex:0 0 38%;text-align:left;font-size:11.5px;font-weight:600;text-transform:uppercase;letter-spacing:.3px;color:var(--muted);padding-top:2px}
  table.tbl-cards td[data-label=""]::before,table.tbl-cards td:not([data-label])::before{display:none}
  table.tbl-cards td.cell-subject{display:block;text-align:left}
  table.tbl-cards td.cell-subject::before{display:block;margin-bottom:2px}
  table.tbl-cards td.actions{justify-content:flex-end}
  table.tbl-cards td.actions::before{display:none}
  table.tbl-cards td.cell-meter{display:block;text-align:left}
  table.tbl-cards td.cell-meter::before{display:block;margin-bottom:4px}
  table.tbl-cards td > form,table.tbl-cards td > select,table.tbl-cards td > input{max-width:62%}
  table.tbl-cards tr.empty-row td{justify-content:center;text-align:center}
  table.tbl-cards tr.empty-row td::before{display:none}
}
.filters-more{display:none}
@media (max-width:640px){
  .filters-more{display:inline-flex}
  .filters.is-collapsed .filter-field:not(:first-child){display:none}
  .filter-actions{display:flex;gap:8px;flex-wrap:wrap}
}
@media (max-width:640px){
  .share-banner{flex-wrap:wrap}
  .share-banner > div{flex:1 1 200px}
  .share-banner .btn{width:100%;justify-content:center}
}

/* ---------- Webmail (Posta) ---------- */
.mx{display:grid;grid-template-columns:230px minmax(300px,400px) minmax(0,1fr);gap:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);height:calc(100vh - 210px);min-height:520px;overflow:hidden}
.mx-side{border-right:1px solid var(--border);overflow-y:auto;background:var(--surface-2);padding:8px}
.mx-acc{margin-bottom:6px}
.mx-acc-head{display:flex;align-items:center;gap:6px;padding:8px 8px;border-radius:8px}
.mx-acc-head a{flex:1;min-width:0;color:var(--text);text-decoration:none!important}
.mx-acc-head strong{display:block;font-size:13.5px}
.mx-acc-head small{display:block;color:var(--muted);font-size:11.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mx-acc.is-open .mx-acc-head{background:var(--accent-soft)}
.mx-icon{border:1px solid var(--border-strong);background:#fff;border-radius:7px;width:28px;height:28px;cursor:pointer;font-size:14px;color:var(--muted)}
.mx-icon:hover{color:var(--accent);border-color:var(--accent)}
.mx-folders a{display:flex;justify-content:space-between;align-items:center;padding:6px 10px;margin:1px 0;border-radius:7px;color:var(--text);text-decoration:none!important;font-size:13.5px}
.mx-folders a:hover{background:#eef0f8}
.mx-folders a.is-active{background:var(--accent);color:#fff}
.mx-count{font-size:11px;background:var(--accent-soft);color:var(--accent);border-radius:99px;padding:1px 7px;font-weight:700}
.mx-count.warn{background:var(--warn-soft);color:var(--warn)}
.mx-folders a.is-active .mx-count{background:rgba(255,255,255,.25);color:#fff}
.mx-sync,.mx-err{font-size:11.5px;color:var(--muted);margin:6px 10px 2px}
.mx-err{color:var(--danger)}
.mx-list{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0}
.mx-list-head{padding:10px 12px;border-bottom:1px solid var(--border)}
.mx-search{display:flex;gap:6px}
.mx-search input{flex:1;min-width:0}
.mx-filters{display:flex;gap:4px;align-items:center;margin-top:8px;flex-wrap:wrap}
.mx-filters a:not(.btn){padding:4px 10px;border-radius:99px;color:var(--muted);font-weight:600;font-size:12.5px;text-decoration:none!important}
.mx-filters a.is-active{background:var(--accent-soft);color:var(--accent)}
.mx-filters .btn{margin-left:auto}
.mx-list-title{display:flex;justify-content:space-between;gap:8px;margin-top:8px;font-size:12.5px;flex-wrap:wrap}
.mx-items{overflow-y:auto;flex:1;padding-bottom:10px}
.mx-item{display:block;padding:9px 12px 9px 14px;border-bottom:1px solid var(--border);color:var(--text);text-decoration:none!important;border-left:3px solid transparent}
.mx-item:hover{background:#fafaff}
.mx-item.is-active{background:var(--accent-soft);border-left-color:var(--accent)}
.mx-item.is-unread{border-left-color:var(--accent)}
.mx-item.is-unread .mx-from,.mx-item.is-unread .mx-subj{font-weight:700}
.mx-item-top{display:flex;justify-content:space-between;gap:8px;font-size:13px}
.mx-from{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mx-date{color:var(--muted);font-size:12px;white-space:nowrap}
.mx-flag{color:var(--danger)}
.mx-subj{font-size:13px;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mx-prev{font-size:12px;color:var(--muted);margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mx-prev .badge{font-size:10.5px;padding:1px 7px}
.mx-more{margin:10px 12px 0;display:flex}
.mx-empty{color:var(--muted);padding:24px 14px;text-align:center}
.mx-reader{min-width:0;display:flex;flex-direction:column;min-height:0}
.mx-placeholder{flex:1;display:grid;place-items:center;color:var(--muted)}
.mx-read{display:flex;flex-direction:column;min-height:0;flex:1;padding:12px 16px 0}
.mx-read-actions{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.mx-read-actions .inline-form{display:inline-flex;gap:6px;margin:0}
.mx-move select{padding:5px 8px;font-size:12.5px}
.mx-back{display:none}
.mx-ticketbar{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;margin-top:10px;padding:8px 12px;background:var(--surface-2);border:1px solid var(--border);border-radius:8px}
.mx-ticket-actions{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.mx-attach{position:relative}
.mx-attach summary{list-style:none}
.mx-attach summary::-webkit-details-marker{display:none}
.mx-pop{position:absolute;right:0;top:36px;z-index:5;background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow);padding:12px;width:280px;display:grid;gap:8px}
.mx-read-subj{font-size:18px;margin:12px 0 6px}
.mx-head{display:grid;grid-template-columns:44px 1fr;gap:2px 8px;margin:0 0 8px;font-size:12.5px}
.mx-head dt{color:var(--muted)}
.mx-head dd{margin:0;word-break:break-word}
.mx-atts{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}
.mx-att{display:inline-flex;gap:6px;align-items:center;padding:4px 10px;border:1px solid var(--border);border-radius:99px;font-size:12.5px;color:var(--text);text-decoration:none!important}
.mx-att small{color:var(--muted)}
.mx-att:hover{border-color:var(--accent)}
.mx-imgs{margin:0 0 8px;padding:6px 10px;font-size:12.5px}
.mx-body{flex:1;width:100%;min-height:260px;border:0;border-top:1px solid var(--border);background:#fff}
@media (max-width:1250px){.mx{grid-template-columns:200px minmax(260px,330px) minmax(0,1fr)}}
@media (max-width:1000px){
  .mx{grid-template-columns:1fr;height:auto;min-height:0}
  .mx-side{border-right:0;border-bottom:1px solid var(--border);max-height:none}
  .mx-list{border-right:0}
  .mx-items{max-height:none}
  .mx.has-selected .mx-side,.mx.has-selected .mx-list{display:none}
  .mx:not(.has-selected) .mx-reader{display:none}
  .mx-back{display:inline-flex}
  .mx-body{min-height:60vh}
}
.text-danger{color:var(--danger)}

/* ---------- Live Chat ---------- */
.lc-top{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px}
.lc-presence{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:0}
.lc-stats{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.mx.lc{grid-template-columns:minmax(260px,340px) minmax(0,1fr)}
.lc-group{font-size:12px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);margin:12px 12px 6px;display:flex;gap:6px;align-items:center}
.lc-item{display:block;padding:9px 12px;border-bottom:1px solid var(--border);color:var(--text);text-decoration:none!important;border-left:3px solid transparent}
.lc-item:hover{background:#fafaff}
.lc-item.is-waiting{border-left-color:#e59a1b;background:#fffaf0}
.lc-item.is-active{background:var(--accent-soft);border-left-color:var(--accent)}
.lc-panel{padding:12px 16px;overflow-y:auto;display:flex;flex-direction:column;gap:10px;min-height:0;flex:1}
.lc-panel .lc-box{margin:0}
.lc-box .chat-list{min-height:260px;max-height:52vh}
.lc-close{margin:0}
.lc-stars{display:flex;gap:6px;flex-wrap:wrap}
.lc-stars .btn{color:#e59a1b}
@media (max-width:1000px){.mx.lc{grid-template-columns:1fr}}

/* --- 5.10: Remote Assist e Voice Call --- */
.rtc-actions{display:flex;flex-wrap:wrap;gap:6px;margin:6px 0 0}
.rtc{display:flex;flex-direction:column;gap:14px;margin-top:12px}
.rtc-cta .form-actions{margin-top:10px}
.rtc-consent{align-items:flex-start;background:var(--accent-soft);border:1px solid #c9cdf7;border-radius:var(--radius-sm);padding:10px 12px;line-height:1.45;margin-top:8px}
.rtc-consent input{margin-top:3px}
.rtc-stage{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:14px;display:flex;flex-direction:column;gap:12px}
.rtc-screen{position:relative;background:#0b0a2a;border-radius:var(--radius-sm);min-height:320px;height:min(68vh,760px);overflow:auto;display:flex;align-items:center;justify-content:center}
.rtc-screen video{width:100%;height:100%;object-fit:contain;display:block}
.rtc-screen video.is-actual{width:auto;height:auto;max-width:none;object-fit:none;align-self:flex-start}
.rtc-screen:fullscreen{height:100vh;border-radius:0}
.rtc-screen-empty{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;color:#b9bbe8;font-size:14px;text-align:center;padding:20px}
.rtc-preview{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:13px}
.rtc-preview video{width:220px;max-width:45%;border-radius:8px;border:1px solid var(--border);background:#0b0a2a}
.rtc-voice{display:flex;flex-direction:column;align-items:center;gap:8px;padding:22px 0 6px}
.rtc-avatar{width:84px;height:84px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--navy));color:#fff;display:flex;align-items:center;justify-content:center;font:700 34px Sora,Inter,sans-serif;box-shadow:0 6px 22px rgba(75,86,224,.35)}
.rtc-voice-name{font-family:Sora,Inter,sans-serif;font-weight:700;color:var(--navy-deep);font-size:17px}
.rtc-status{min-height:20px;font-size:14px;color:var(--muted);text-align:center}
.rtc-status.is-ok{color:var(--ok,#1a7f4b);font-weight:600}
.rtc-status.is-warn{color:#9a6200;font-weight:600}
.rtc-status.is-err{color:var(--danger);font-weight:600}
.rtc-bar{display:flex;flex-wrap:wrap;gap:8px;justify-content:center;align-items:center}
.rtc-bar[hidden]{display:none}
.rtc-timer{font:600 15px ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--navy-deep);background:var(--accent-soft);padding:6px 10px;border-radius:8px;font-variant-numeric:tabular-nums}
.rtc-privacy{margin-top:10px}
.rtc-incoming{position:fixed;top:14px;left:50%;transform:translateX(-50%);z-index:200;display:flex;align-items:center;gap:12px;background:var(--surface);border:1px solid #c9cdf7;border-left:4px solid var(--accent);border-radius:12px;box-shadow:0 10px 30px rgba(14,11,82,.22);padding:10px 12px 10px 16px;max-width:min(640px,calc(100vw - 24px));font-size:14px}
.rtc-incoming[hidden]{display:none}
.rtc-incoming.is-ringing{animation:rtc-pulse 1.4s ease-in-out infinite}
@keyframes rtc-pulse{0%,100%{box-shadow:0 10px 30px rgba(14,11,82,.22)}50%{box-shadow:0 0 0 6px rgba(75,86,224,.25),0 10px 30px rgba(14,11,82,.22)}}
@media (max-width:640px){.rtc-screen{height:52vh;min-height:220px}.rtc-incoming{top:auto;bottom:12px}.rtc-preview video{width:140px}}
@media (prefers-reduced-motion:reduce){.rtc-incoming.is-ringing{animation:none}}
.rtc-head{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:10px 14px;font-size:14px}
.rtc-console .mx-items{max-height:none}
.rtc-console .mx-empty{padding:8px 12px;color:var(--muted);font-size:13px;margin:0}

/* --- 5.11: Report --- */
.rp-filters{margin-bottom:8px}
.rp-presets{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 12px}
.rp-presets .chip{padding:4px 10px;font-size:12.5px;text-decoration:none;border:1px solid transparent}
.rp-presets .chip:hover{border-color:var(--accent);color:var(--accent)}
.rp-presets .chip.is-active{background:var(--accent);color:#fff}
.rp-desc{margin:0 0 12px}
.rp-chart{width:100%;height:auto;display:block}
.rp-chart .rp-grid{stroke:var(--border);stroke-width:1}
.rp-chart .rp-base{stroke:#b9bbd0;stroke-width:1}
.rp-chart .rp-axis{fill:var(--muted);font-size:11px;font-family:Inter,system-ui,sans-serif}
.rp-chart .rp-hit{fill:transparent}
.rp-chart .rp-col:hover .rp-hit{fill:rgba(75,86,224,.06)}
.rp-s1{fill:#4b56e0;background:#4b56e0}
.rp-s2{fill:#1a9e8f;background:#1a9e8f}
.rp-legend{display:flex;gap:16px;font-size:12.5px;color:var(--text);margin:0 0 6px}
.rp-legend span{display:inline-flex;align-items:center;gap:6px}
.rp-dot{width:10px;height:10px;border-radius:3px;display:inline-block}
.rp-bar{display:grid;grid-template-columns:minmax(90px,38%) 1fr auto;align-items:center;gap:10px;font-size:13px;margin:0 0 8px}
.rp-bar-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text)}
.rp-bar-track{height:8px;background:var(--accent-soft);border-radius:99px;overflow:hidden}
.rp-bar-track i{display:block;height:100%;background:var(--accent);border-radius:99px}
.rp-bar-val{color:var(--muted);font-size:12px;font-variant-numeric:tabular-nums;white-space:nowrap}
.tbl td .chip{white-space:nowrap}

/* --- 5.12: TRIAL e Super Admin --- */
.trial-bar{background:linear-gradient(90deg,#fff6e0,#fffaf0);border:1px solid #f1d9a6;color:#6b4a00;border-radius:var(--radius-sm);padding:9px 14px;font-size:13.5px;margin:0 0 14px}
.trial-bar a{color:#6b4a00;font-weight:700}
.trial-bar.is-off{background:#fdecec;border-color:#f3c4c4;color:#8a1f1f}
.trial-bar.is-off a{color:#8a1f1f}
.sa-danger{border:1px solid #f3c4c4}
.sa-danger .card-head h2{color:var(--danger)}
.sa-log{font-size:13px}